Wristbands shipment
This year we don’t want you to wait in line to pick up your wristband so we will send all Festival de Les Arts wristbands to the address or pick up point you indicate.
Once you buy your season tickets and nominations, you must fill in the shipping address on this page. You will receive all the wristbands you have purchased in the same purchase process.
Wristbands will start shipping in MARCH, you will receive your tracking link from TIPSA on the day of shipment.
For any questions you can write to: pulseras@festivaldelesarts.com
* It is necessary to nominate subscriptions first in order to provide shipping information.
Important information
From what date does the shipment start?
Wristband shipments will begin in MARCH 2025, you will receive your tracking link from TIPSA on the day of shipment.
Will all wristbands be shipped?
Yes, all wristbands will be shipped to your home or to the selected TIPSA collection point at no extra cost, shipping is FREE. Thanks to this system, you can forget about queuing at the festival entrance.
How do I change the delivery address?
If there are any errors or missing information in the shipping address you should send an e-mail to clientes.retiro@tip-sa.com and complete it before the shipment is sent.
Who receives the wristbands?
The person who made the purchase will receive all the wristbands. This person will be in charge of handing out the wristbands to each attendee.
How do I pick up at the TIPSA point?
To pick up the bracelet shipment at a Pick up point you must wait 24h (one working day) once you have received the shipping notification email from TIPSA. From that moment on, you have 10 days to pick up your wristband/s.
How can I check the supplements linked to the subscription?
You can consult the supplements linked to your subscription here. Si tienes tu pulsera activa, puedes consultarlos escaneando el código QR de la pulsera.
How do I make a name change after receiving the bracelet?
When a name change is made, the wizard information is automatically updated. You only have to give the wristband to the new assistant so that he/she can access without any problem by showing his/her ID card.
How do I activate the bracelet?
The wristbands will arrive deactivated and you will have to follow the following process to activate them:
STEPS TO FOLLOW
- Scan the QR code of a wristband with your cell phone.
- Click on the Activate Wristband button.
- Enter the code of your subscription (you can find it in the subscription).
- Wear the wristband on the day of the festival.
- Bring your ID card to the festival, it will be checked at the entrance to the site that the bearer of the wristband is the season ticket holder.
What do I do if I lose the bracelet?
It is very important that you do not lose your wristband, as without it you will not be able to access the festival. If you lose it, you must go to the incident center on the day of the festival and pay for a new one.
It only allows me to enter the zip code to pick up the wristbands at a TIPSA point.
This year, if you want to pick up your wristband at a Pick Up point, when you enter your zip code you will be assigned one of the points in this area. You cannot choose a specific one. Once TIPSA sends your package, you will receive in your email the exact location where you will be able to pick up your wristband/s of the festival.
How do I pick up the bracelet for my child?
All minors between 0 and 9 years of age must go to the entrance of the venue to pick up their festival wristband. The parent or legal guardian must show the authorization for minors and will be given the wristband directly at the entrance. All minors of age must fill out the following authorization for minors in order to access the festival.
How do I know that my wristband is the official festival wristband?
Official wristbands will only be sent through authorized TIPSA channels, and the promoter will not be responsible for wristbands not purchased through these channels. The bracelet has a chip that is unique and non-transferable, guaranteeing its authenticity.